Terms & Conditions

Effective date: November 04, 2026

Cow and Sky, LLC (“us”, “we”, or “our”) operates the https://www.pebblesend.com website and the PebbleSend application at https://book.pebblesend.com (collectively, the “Service”).

These Terms and Conditions (“Terms”) govern your access to and use of the Service. These Terms apply directly to the users of the Service (i.e., Business Owners and service providers) and do not govern the relationship between Business Owners and their end-user message recipients (the Business Owner’s clients). By registering for, accessing, or using the Service, you agree to be bound by these Terms.

1. Program Description

PebbleSend is an automated appointment reminder and client follow-up platform designed for small businesses and service professionals. Through the Service, Business Owners schedule and send transactional SMS text messages and emails to their clients (such as immediate appointment confirmations, day-before reminders, day-of reminders, post-appointment follow-ups, and review requests).

As a registered user (Business Owner) of PebbleSend, you may also receive transactional, administrative, and account-related communications from us via email or SMS, including one-time passcodes (OTPs) or magic sign-in links, billing and subscription notices, service alerts, security notifications, and product updates.

2. Message Frequency

Message frequency varies. For messages dispatched through the Service to your clients, message frequency depends directly on the appointment volume you enter and the reminder sequence intervals you configure in your Control Panel (typically 1 to 5 messages per scheduled appointment). For account-related authentication or administrative alerts sent to you as a Business Owner, you will receive 1 message per login or account request, and occasional service notifications as needed.

3. Cost Disclosure & Usage Limits

PebbleSend is provided to Business Owners on a flat-rate subscription basis according to the plan tier selected. We do not charge you per individual message sent. However, to prevent abuse, ensure fair usage, and maintain network stability, we reserve the right to include reasonable limits or thresholds on the total number of messages or appointments that can be scheduled or sent under your subscription plan during a billing cycle.

Please note that while PebbleSend does not charge per message, standard message and data rates from wireless telecommunications carriers may apply to any SMS messages sent or received on mobile devices.

4. Opt-In, Opt-Out, and Help Instructions

Verbal Communication by Business Owners

Because PebbleSend is operated directly by Business Owners when booking appointments with their clients, opt-in consent, opt-out instructions, and help instructions are communicated verbally by the Business Owner directly to their clients at the time an appointment is scheduled or during customer interactions.

• Opt-In Consent: As a Business Owner using PebbleSend, you represent and warrant that you have obtained explicit verbal (or written) consent from each client prior to entering their mobile phone number or email address into the Service to receive automated appointment reminders and follow-up messages.
• Opt-Out Instructions: Clients may opt out of receiving messages at any time by communicating their preference verbally to the Business Owner, who must promptly remove or disable reminders for that client inside the PebbleSend Control Panel. In addition, in compliance with carrier regulations, recipients can reply STOP, UNSUBSCRIBE, CANCEL, QUIT, or END to any SMS message to automatically stop future texts, or reply START or UNSTOP to re-subscribe.
• Help Instructions: Clients seeking assistance regarding their appointment or the reminders they receive should communicate verbally or directly with the Business Owner who scheduled their appointment. Business Owners needing technical support or assistance with the Service may contact us at help@pebblesend.com or visit our Documentation.

5. Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by mobile network operators and telecommunications providers. Neither Cow and Sky, LLC nor any wireless carrier guarantees that messages will be delivered promptly or without interruption, and neither shall be held liable for any delays, delivery failures, or network errors.

6. Privacy Policy & Client Data Processing

Your privacy and the protection of your clients’ contact information are critically important to us. Please review our Privacy Policy at pebblesend.com/privacy to understand how user and client data is collected, used, and safeguarded.

Mobile numbers and consent data are not shared or sold to third parties for marketing or promotional purposes.

Collection and Use of Client Information

To schedule appointments and send automated reminders, Business Owners may input and store client Personal Identifiable Information (“Client Data”) in the Service, including the client’s name, email address, mobile phone number, and physical or service address, along with appointment dates, times, and scheduling notes.

• Roles of the Parties: With respect to Client Data, you (the Business Owner) act as the data controller (or “business”), and Cow and Sky, LLC acts strictly as a service provider (or “data processor”) operating on your behalf and at your direction.
• Authorization to Provide Client Data: You represent and warrant that you have obtained all necessary rights, permissions, and consents from your clients to input their name, email address, phone number, and physical address into PebbleSend for the purpose of managing appointments and delivering automated reminders.
• Confidentiality & Restricted Use: We treat your Client Data and customer directory as confidential. We will only process, store, and transmit Client Data to provide and maintain the Service for your business. We will never contact your clients for our own marketing purposes, nor will we sell, rent, or share your Client Data with other businesses or third parties for marketing.
• Prohibited Sensitive Data: While the Service is designed to store basic client contact and location details (name, email, phone number, physical address, and appointment time), PebbleSend is not a healthcare record system. You agree not to input regulated Protected Health Information (PHI) as defined under HIPAA, payment card or financial account numbers, government identification numbers, or other sensitive medical or clinical records into appointment notes or client fields.

7. User Responsibilities & Acceptable Use

As a Business Owner using PebbleSend, you are solely responsible for the accuracy of the client information you input and the legality of the communications you schedule. You agree that you will:

• Comply with all applicable federal, state, and local laws and regulations governing electronic communications, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and cellular carrier 10DLC messaging guidelines.
• Only enter contact details for legitimate clients who have scheduled an appointment or requested services from your business and consented to receive reminders.
• Not use the Service to transmit unsolicited bulk commercial marketing (spam), fraudulent links, Phishing attempts, illegal content, or prohibited message categories (including SHAFT content: sex, hate, alcohol, firearms, or tobacco/cannabis).
• Maintain the security of your account credentials and immediately notify us of any unauthorized access to your Control Panel.

We reserve the right to suspend or terminate your account immediately if we detect high opt-out rates, carrier complaints, or violations of these Acceptable Use requirements.

8. Subscriptions, Billing, and Cancellation

Access to PebbleSend’s reminder features requires an active paid subscription. Subscriptions are billed in advance on a recurring monthly basis through our payment processor, Stripe. You may upgrade, downgrade, update your payment method, or cancel your subscription at any time through the Manage Subscription portal in your Control Panel. Cancellations take effect at the end of the current billing period, and fees paid are non-refundable except where required by law.

9. Limitation of Liability & Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied. To the maximum extent permitted by law, Cow and Sky, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages—including missed appointments, lost revenue, client no-shows, or business interruption—arising out of or related to your use of or inability to use the Service.

10. Changes to These Terms

We may revise and update these Terms from time to time at our sole discretion. We will notify you of any material changes by posting the updated Terms on this page and updating the “Last updated” and “Effective date” notices at the top. Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes.

11. Governing Law & Contact Us

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions.

If you have any questions about these Terms and Conditions, please contact us at hello@pebblesend.com or visit our Contact page.